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FREE SHIPPING on all orders — NO SALES TAX in 42 States*
Free Shipping + No Sales Tax in 42 States.

Shipping Policy

Order Processing and Delivery Times

Most orders ship and deliver within 3 to 5 business days. Some orders make take up to 7 business days. These are general timelines as delivery dates may fluctuate depending on the weather, natural disasters, etc.

General Information

The vast majority of our products are shipped FREE to anywhere in the lower 48 states. We currently do not ship to Alaska and Hawaii. We ship to the 48 contiguous US states only.

Most shipments ship separately from different manufacturers in different locations, while some shipments ship directly from one of our warehouses.

Be sure to check for damage before signing off and taking receipt of your shipment.

For more information on how to receive a freight shipment, please contact us.

 

Lift-Gate Service & Curb-Side Delivery

All products weighing more than 100 lbs. ship via semi-truck. We recommend ordering the Lift Gate Service to safely lower the product to the curb. If you have a loading dock or forklift, you do NOT need a liftgate service. If you are a residential customer, you must have at least 2-4 able-bodied people present to unload the generator.

Prime Suppliers does NOT offer White Glove Service. The standard shipping service does not provide White Glove Service. In other words, you are responsible for getting the products from the curb to your garage. The trucking company is not obligated to assist, but many are kind enough to help.

Prime Suppliers gives you the option to order "Lift Gate Service" on all generators weighing more than 100 lbs.

The fee for this optional service ranges from $0 to $350, depending on what type of equipment is being shipped.

Be sure to check for damage before signing off and taking receipt of your shipment. 

Due to the weight of some generators, they cannot be shipped via Ground shipping. Instead, they are shipped via semi-trucks, which are designed to unload products at loading docks and freight terminals. 

 

Receiving Your Delivery

If you have a loading dock or forklift, you do NOT need a liftgate service.

If you are a residential customer, you must have at least 2-4 able-bodied people present to unload the generator.

While some truck drivers are kind enough to help, they are not required to help you lift the products.

If you do not have the equipment or manpower, you can order a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground curbside.

 

Remote Area Surcharge

Within the contiguous United States, a few zip codes require additional services to facilitate the delivery. If you are one of the few who happens to live on an island or a very unique area, we can still ship to you. However, depending on your zip code, you may be charged a "Remote Area Surcharge" while checking out.

 

California Compliant

CARB Compliant Air Compressors

Some engine-powered products CANNOT be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB).

 

Alaska & Hawaii

At this time, we do not ship to Alaska and Hawaii.

 

International Shipments

We currently do NOT ship internationally, including Canada and Puerto Rico. We can, however, ship to freight forwarders inside the United States. You would be responsible to coordinate and pay for the international shipment.

 

Re-consignment Fees

Changes to the delivery address requested after the product ships will incur a $50 re-consignment fee.

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